Limited or No Connectivity Options

[Artellos]

A lot of the network issues we see are the "Limited or No Connectivity" issues. Most of the times these issues are simple to solve, however sometimes there's a little trick to it. I will give you some some simple methods to try and fix this problem. If these self-help steps don't work, you can always post on the forum and get more detailed help.

The very first thing to do is try to do a so called 'release/renew' which will renew your connection with the gateway.
The following list will show you how to do so.

1. Go to Start -> All Programs -> Accessories -> Command Prompt
   (Vista users will have to right click "Command Prompt" and run it as administrator)
2. A black box will appear. Type in: ipconfig /release
3. After it is done releasing. Type in: ipconfig /renew
4. This should renew your connection with your gateway.

If the 'release/renew' steps above don't fix the problem, then you can try something that is referred to as 'Power Cycling' your modem.
To do this do the following:

• Turn off all computers connected to the router
• Unplug the power cord from the back of the modem and the router
• Wait at least 5 minutes
• Plug in the power cord into the Modem and wait at least one minute for it to initialize
• Plug in the power cord into the Router and again wait at least one minute for it to initialize.
• Power on one computer and try to connect to the Internet with it.
• If the one computer can connect to the Internet, then you can start turning on the other computers one-by-one and checking their Internet connection.

If these 2 simple steps won't work, then there might be something more going on.
In this case you can post on the forums and can request detailed help.

Regards,
Olrik